About Mollie
Effortless payments for every business in Europe
Key Highlights
- Over 120,000 businesses served, including Deliveroo & Unicef
- Raised $912.8 million in Series B funding
- Launched Mollie Capital, offering up to £250,000 in funding
- 36% increase in net revenue to €99 million in 2023
Mollie, headquartered in Amsterdam, is a leading payment service provider that simplifies payment integration for over 120,000 businesses, including Deliveroo, Unicef, and Acer. With $912.8 million raised in Series B funding, Mollie launched Mollie Capital in the UK, offering SME merchants quick fun...
🎁 Benefits
Mollie offers a range of benefits including a MacBook, noise-cancelling headphones, 25 holiday days, and 20 days working from abroad. Employees also e...
🌟 Culture
Mollie fosters a culture focused on innovation and efficiency, leveraging AI-driven solutions like MollieGPT for customer support. The company values ...
Customer Support • Entry-Level
Mollie • Maastricht - On-Site
Overview
Mollie is hiring a Business Support Specialist - Dutch to provide exceptional service to merchants. You'll assist with queries related to pricing, onboarding, and technical setup. This role requires fluency in Dutch and English.
Job Description
Who you are
You have a positive, can-do attitude and thrive in a high-energy environment. You speak fluent Dutch and English, enabling you to communicate effectively with our diverse merchant base. Your experience in a sales-driven environment is a plus, as you understand the importance of upselling services to enhance customer satisfaction.
You are eager to reach your targets and continuously look for ways to improve the support we provide to businesses. You enjoy problem-solving and are committed to ensuring that our merchants can run their businesses effectively. Your ability to listen and empathize with customers sets you apart as a valuable team member.
What you'll do
As a Business Support Specialist, you will be the first point of contact for many of Mollie’s merchants, providing support through various channels, including live chat, email, and phone. You will assist businesses with queries about working with Mollie, including pricing, terms, onboarding processes, and technical setups. Your contributions will help improve the customer experience by providing feedback and innovative solutions to common queries.
You will actively identify areas for improvement in our support processes, ensuring that common issues are addressed in self-serve articles. By collaborating with the Product and Sales teams, you will help enhance our service offerings and contribute to the overall growth of the company. Your role will also involve upselling services to merchants, ensuring they are aware of all the options available to them.
What we offer
Mollie provides a vibrant work environment with a focus on team spirit and collaboration. You will enjoy daily lunch at the office and have the opportunity to participate in fun social events throughout the year. We offer a competitive salary of EUR 2880, including benefits, and a performance-based bonus once a year. Additionally, we contribute to your pension and health insurance, ensuring you have the support you need for your well-being. Our beautiful new office in central Maastricht is just a five-minute walk from the city center, making it a convenient and enjoyable place to work.
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