About Mollie
Effortless payments for every business in Europe
Key Highlights
- Over 120,000 businesses served, including Deliveroo & Unicef
- Raised $912.8 million in Series B funding
- Launched Mollie Capital, offering up to Β£250,000 in funding
- 36% increase in net revenue to β¬99 million in 2023
Mollie, headquartered in Amsterdam, is a leading payment service provider that simplifies payment integration for over 120,000 businesses, including Deliveroo, Unicef, and Acer. With $912.8 million raised in Series B funding, Mollie launched Mollie Capital in the UK, offering SME merchants quick fun...
π Benefits
Mollie offers a range of benefits including a MacBook, noise-cancelling headphones, 25 holiday days, and 20 days working from abroad. Employees also e...
π Culture
Mollie fosters a culture focused on innovation and efficiency, leveraging AI-driven solutions like MollieGPT for customer support. The company values ...
Overview
Mollie is hiring a Business Support Specialist - French speaking to provide outstanding support to merchants. You'll be the first point of contact, ensuring customer satisfaction and driving improvements based on feedback.
Job Description
Who you are
You are a customer-focused individual with a passion for providing exceptional service. You thrive in a fast-paced environment and enjoy solving problems for customers. Your ability to communicate effectively in French is essential, as you'll be assisting French-speaking merchants. You understand the importance of being proactive and are eager to contribute to the success of our customers. You are adaptable and open to using AI tools to enhance your work and improve customer experiences.
What you'll do
In this role, you will act as the first point of contact for our merchants, ensuring they receive the support they need to succeed. You will listen to customer inquiries, provide solutions, and escalate issues when necessary. Your feedback will be invaluable in driving innovative changes within Mollie, as you will be the voice of the customer. You will work closely with a new and growing team in Lisbon, contributing to the overall customer experience and helping to shape the future of fintech.
What we offer
At Mollie, we believe in empowering our employees to make a real impact. You will have the opportunity to grow within a rapidly expanding fintech company. We offer a collaborative work environment where your contributions are valued, and you can take ownership of your role. Join us in our mission to make payments and money management effortless for businesses across Europe.
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