About Monzo
The digital bank that makes money work for you
Key Highlights
- Over 6 million active users in the UK
- $1.9 billion raised in funding
- Headquartered in the City of London
- Offers a full range of banking services including business accounts
Monzo is a digital-only bank headquartered in the City of London, UK, serving over 6 million active users with a full suite of banking services, including current accounts, savings accounts, and a buy-now-pay-later option. The company has raised $1.9 billion in funding and continues to expand its of...
🎁 Benefits
Monzo offers flexible working hours, a £1,000 annual learning budget, and 24 days of holiday plus bank holidays. Employees benefit from paid sick leav...
🌟 Culture
Monzo fosters a culture of innovation and agility, leveraging new technologies to provide a seamless banking experience. As a challenger bank, it prio...
Overview
Monzo is hiring a Vulnerable Customer Advisor to provide support to customers facing distressing situations. This role involves handling sensitive calls and requires strong communication skills. The position is based in Cardiff with a salary range of £24,750 - £29,625 depending on experience.
Job Description
Who you are
You are empathetic and possess strong communication skills, able to handle sensitive conversations with customers who may be experiencing distress. You understand the importance of providing support to vulnerable individuals and can remain calm under pressure. You are comfortable working in a role that involves taking calls from customers who may express feelings of distress, including thoughts of self-harm or harm to others. You are committed to making a positive impact in the lives of others through your work.
What you'll do
As a Vulnerable Customer Advisor at Monzo, you will play a key role in supporting customers who are experiencing challenging situations. Your primary responsibility will be to handle calls from customers who may be feeling vulnerable or distressed, providing them with the support and guidance they need. You will work shifts between 8am and 8pm, Monday to Sunday, ensuring that you are available to assist customers during these hours. You will be part of the Vulnerability, Accessibility, Inclusion and Bereavements (VAIB) team, contributing to Monzo's mission of making money work for everyone.
What we offer
Monzo offers a competitive salary range of £24,750 - £29,625 depending on experience, along with benefits that support your well-being and professional growth. You will be part of a team that values inclusivity and diversity, and you will have the opportunity to make a meaningful difference in the lives of our customers. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual.
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