About Monzo
The digital bank that makes money work for you
Key Highlights
- Over 6 million active users in the UK
- $1.9 billion raised in funding
- Headquartered in the City of London
- Offers a full range of banking services including business accounts
Monzo is a digital-only bank headquartered in the City of London, UK, serving over 6 million active users with a full suite of banking services, including current accounts, savings accounts, and a buy-now-pay-later option. The company has raised $1.9 billion in funding and continues to expand its of...
🎁 Benefits
Monzo offers flexible working hours, a £1,000 annual learning budget, and 24 days of holiday plus bank holidays. Employees benefit from paid sick leav...
🌟 Culture
Monzo fosters a culture of innovation and agility, leveraging new technologies to provide a seamless banking experience. As a challenger bank, it prio...
Overview
Monzo is hiring a Senior Staff Engineer for AI Customer Operations to lead innovative projects in transforming banking. You'll work in a collaborative environment focused on solving customer problems. This position requires extensive experience in engineering roles.
Job Description
Who you are
You have a strong background in engineering, with a focus on AI and customer operations. Your experience includes leading projects that enhance customer experiences and streamline operations. You thrive in collaborative environments and enjoy sharing knowledge with your peers. You are passionate about using technology to solve real-world problems and improve financial services for everyone. You understand the complexities of banking and are eager to innovate within this space. You have excellent communication skills, allowing you to work effectively with cross-functional teams and stakeholders.
What you'll do
As a Senior Staff Engineer at Monzo, you will lead initiatives that leverage AI to enhance customer operations. You will collaborate with various teams to identify opportunities for improvement and implement solutions that drive efficiency and customer satisfaction. Your role will involve mentoring junior engineers and fostering a culture of knowledge sharing within the team. You will also contribute to open-source projects and engage in regular knowledge-sharing sessions to promote continuous learning. Your work will directly impact how Monzo serves its customers and shapes the future of banking.
What we offer
Monzo offers a competitive salary ranging from £135,000 to £184,000, along with share options and a comprehensive benefits package. You will be part of a dynamic team of engineers dedicated to making banking simpler and more accessible. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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