Growth Analyst • Senior

Who you are

You have a strong analytical background with experience in growth analytics, particularly in customer engagement. Your expertise in SQL allows you to extract and manipulate data effectively, providing insights that drive decision-making. You understand the importance of A/B testing and can design experiments to optimize customer interactions. You are comfortable communicating complex data insights to non-technical stakeholders, ensuring that your findings lead to actionable strategies. You thrive in a collaborative environment, working closely with marketing and product teams to enhance the customer journey. Your passion for improving customer experiences drives you to continuously seek out new opportunities for engagement and retention.

Desirable

Experience with tools like Google Analytics and Mixpanel is a plus, as is familiarity with customer engagement platforms. A background in e-commerce or online retail will help you understand the nuances of customer behavior in this space.

What you'll do

As a Senior Growth Analyst at Moonpig, you will play a pivotal role in analyzing the performance of our customer engagement initiatives, particularly focusing on Reminders, which are crucial for driving repeat purchases. You will provide insights into how these initiatives are performing and identify key drivers of customer behavior. Your analysis will guide the marketing and product teams in prioritizing improvements across various customer touchpoints, including newsletters and app notifications. You will collaborate with cross-functional teams to ensure that our customer engagement strategies are data-driven and effective. By leveraging your analytical skills, you will help shape the future of our customer interactions, ensuring that every communication is meaningful and impactful.

What we offer

At Moonpig, we offer a competitive salary and benefits package, along with a hybrid working model that allows for flexibility. You will be part of a vibrant team that values creativity and innovation, working towards a common goal of enhancing customer experiences. We believe in fostering a supportive environment where your ideas can flourish, and we encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to spread joy and make every celebration special.