About Multiverse
Empowering the workforce for the AI era
Key Highlights
- Over 1,500 corporate partners including Google & Facebook
- Raised $414 million in Series C funding
- Paddington, London headquarters with 501-1000 employees
- Learners have generated over $2B in ROI for employers
Multiverse is an upskilling platform focused on AI and tech adoption, partnering with over 1,500 companies including Google and Facebook. Headquartered in Paddington, London, Multiverse has raised $414 million in funding and employs between 501-1000 people. Their innovative approach to work-based tr...
🎁 Benefits
Employees enjoy a focus on wellbeing with access to Spill therapy support, an Employee Assistance Programme, and free gym memberships through Wellhub....
🌟 Culture
Multiverse fosters a culture centered on practical, work-based learning that empowers individuals at any career stage. Their commitment to measurable ...
Customer Success • Senior
Overview
Multiverse is hiring a Senior Advanced Support Specialist to deliver high-touch support to high-value client stakeholders. This role requires a customer-centric approach and the ability to navigate complex internal structures to drive customer retention.
Job Description
Who you are
You have a strong customer-centric mindset and a proven track record in delivering high-quality support to clients. Your ability to navigate complex internal structures allows you to resolve issues efficiently without burdening the client. You are detail-oriented and committed to ensuring customer satisfaction, using data and business understanding to drive positive sentiment and retention. You thrive in a strategic role that requires a proactive approach to support, shifting from reactive to anticipatory service. Your experience in a similar role has equipped you with the skills necessary to manage high-value client relationships effectively.
What you'll do
In this role, you will be responsible for serving as the primary representative of Multiverse for high-value client stakeholders. You will deliver excellent, high-touch support, ensuring that clients receive the assistance they need promptly and effectively. Your strategic approach will involve using data to understand client needs and proactively addressing potential issues before they arise. You will collaborate closely with internal teams to resolve complex problems and enhance the overall client experience. Your focus will be on driving customer retention and fostering positive relationships with clients, ensuring they feel valued and supported throughout their journey with Multiverse.
What we offer
At Multiverse, we are committed to building a diverse and inclusive workplace where everyone can thrive. We offer competitive compensation and benefits, along with opportunities for professional development and growth within the company. Join us in our mission to equip the workforce with essential AI and tech skills, and be part of a team that is transforming the future of learning.
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