Customer Success • Entry-Level

Who you are

You are a customer-focused individual with a passion for helping others succeed. You understand the importance of building strong relationships and are eager to support financial institutions in their digital banking journey. You thrive in a collaborative environment and are excited to work with a team that prioritizes customer satisfaction. You possess excellent communication skills and are comfortable engaging with clients to understand their needs and challenges. You are detail-oriented and have a knack for problem-solving, ensuring that customers receive the best possible experience with Narmi's services.

What you'll do

As a Customer Success Associate at Narmi, you will be responsible for managing relationships with financial institutions throughout their implementation and go-live processes. You will work closely with clients to ensure they are maximizing the value of their relationship with Narmi, providing support and guidance as needed. You will engage with customers regularly to gather feedback and identify opportunities for improvement in their digital banking experience. Your role will involve collaborating with various teams within Narmi to address customer needs and enhance the overall customer journey. You will also assist in onboarding new clients, ensuring they have a smooth transition to using Narmi's services.

What we offer

At Narmi, you will be part of a dynamic team that is dedicated to transforming the digital banking landscape for community financial institutions. We offer a supportive work environment where your contributions are valued, and you have the opportunity to make a real impact. You will have access to professional development resources to help you grow in your career. We believe in fostering a culture of collaboration and innovation, and we encourage you to bring your ideas to the table. Join us in our mission to empower financial institutions and enhance customer experiences.