Customer Operations • Mid-Level

Who you are

You have a strong technical aptitude and extensive customer-facing experience — you thrive in environments where you can solve complex problems and help clients succeed. Your background includes working with APIs and web technologies, allowing you to effectively guide customers through technical onboarding and integration processes. You are skilled at creating clear technical specifications based on customer requirements, ensuring that solutions are tailored to maximize product value. You enjoy collaborating with cross-functional teams, both internally and externally, to deliver exceptional results for clients. Your ability to communicate effectively with both technical and non-technical stakeholders sets you apart, as you can bridge the gap between customer needs and technical solutions.

Desirable

Experience with enterprise-level clients is a plus, as is familiarity with project management methodologies. You are proactive in seeking out process improvements and enjoy contributing to the growth of your team through documentation and training initiatives. Your passion for customer success drives you to continuously seek ways to enhance the customer experience and deliver impactful solutions.

What you'll do

As a Customer Engineer at Narvar, you will lead the technical onboarding process for top-tier enterprise retailers and innovative direct-to-consumer brands. Your role will involve providing consultative guidance to ensure seamless integration with Narvar’s solutions, maximizing product value and customer success. You will leverage your understanding of customer business requirements and your expertise in Narvar products to create effective technical specifications. You will develop and validate solutions using web technologies such as APIs, JSON, CSS, HTML, and JavaScript, focusing on delivering seamless customer experiences. Additionally, you will partner cross-functionally with technical and business stakeholders to ensure successful project delivery, contributing to the overall success of the Professional Services team.

What we offer

Narvar offers a competitive salary range of $105,000—$120,000 CAD, reflecting the skills and experience you bring to the role. You will be part of a dedicated team committed to delivering exceptional results for our customers, and you will have the opportunity to make a significant impact on the business. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives. Join us in our mission to enhance customer experiences and drive success for our clients.