Customer Success • Mid-Level

Who you are

You have 5+ years of experience in a technical role, ideally with a background in customer success or technical support. Your expertise in programming languages such as TypeScript, JavaScript, and Python allows you to effectively guide customers through technical challenges. You possess strong communication skills, enabling you to convey complex technical concepts in an understandable manner. Your passion for education and enablement drives you to create impactful training materials and workshops that enhance customer knowledge and success. You thrive in collaborative environments, working closely with cross-functional teams to ensure customer satisfaction and product adoption. You are proactive in identifying customer needs and synthesizing feedback to inform product improvements.

What you'll do

In this role, you will lead onboarding engagements for new enterprise customers, guiding them through the initial setup and addressing any issues that arise as they begin building on the LangSmith platform. You will create and deliver live, interactive training workshops to help customer teams build foundational product knowledge and best practices in agent engineering. Developing scalable enablement frameworks, including technical tutorials and best-practice guides, will be a key part of your responsibilities. You will act as the voice of the new user, synthesizing feedback and identifying friction points to inform the product roadmap in collaboration with Product and Engineering teams. Additionally, you will partner with Sales, Deployed Engineering, and Professional Services to define enablement strategies for prospective customers, demonstrating the value and ease of getting started with LangChain. Staying at the forefront of agent engineering trends will be essential as you quickly incorporate learnings into customer enablement materials.

What we offer

LangChain offers a competitive salary based on location and experience, ranging from $145K to $175K. You will have the opportunity to work with cutting-edge AI technology in a collaborative team environment that values engineering culture. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse teams build better products. Join us in shaping best practices and accelerating developer and enterprise success with the LangChain ecosystem.