About Navan
Revolutionizing travel management with AI and cloud technology
Key Highlights
- Raised $1.2 billion in Series G funding
- Serves clients like Glassdoor, Zoom, and Shopify
- Headquartered in Palo Alto, CA with 1001+ employees
- Offers corporate cards and expense management solutions
Navan, headquartered in Palo Alto, CA, is a travel management company that leverages AI and cloud technology to streamline travel and expense processes for businesses. Founded in 2015, Navan has raised $1.2 billion in funding across multiple rounds, including a Series G, and serves notable clients l...
🎁 Benefits
Navan offers flexible vacation policies, comprehensive healthcare, commuter benefits, and a 401k retirement plan. Employees enjoy parental leave, heal...
🌟 Culture
Navan fosters a unique culture by focusing on AI-driven solutions and 24-hour customer support, setting it apart from competitors. The company emphasi...
Overview
Navan is hiring an Associate Account Manager to support customer travel and expense needs. You'll collaborate with internal teams to enhance customer experience and provide feedback for product improvement. This role is ideal for those looking to start their career in account management.
Job Description
Who you are
You are an enthusiastic individual eager to begin your career in account management. You possess strong communication skills and a customer-centric mindset, allowing you to effectively support clients and address their travel and expense needs. You thrive in collaborative environments and are keen to work closely with internal teams to enhance the customer experience. You understand the importance of providing feedback to improve products and services, ensuring that customer needs are met.
What you'll do
As an Associate Account Manager at Navan, you will be responsible for directly supporting our Administrator’s travel and expense needs. You will partner with our Commercial customers, ensuring excellent customer experience through timely and accurate communications. You will maintain a deep understanding of our product and speak with customers about the most relevant features and functionality for their specific requirements. You will work closely with your Commercial Account Managers on account prioritization, ensuring your efforts maximize revenue opportunities within accounts. Additionally, you will run playbooks and program ideas, tracking results based on defined KPIs such as user adoption, customer retention, and upsells. Your role will involve driving satisfaction, adoption, and retention while reducing churn by providing quick and knowledgeable advice based on customer desired outcomes. You will serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve our customers to maximize customer value and retention.
What we offer
At Navan, we offer a competitive pay range of $34 to $43 per hour, along with opportunities for professional growth and development. You will have the chance to work in a dynamic environment where your contributions directly impact our day-to-day operations and the traveler experience. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.
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