Customer Support • Senior

Who you are

You have advanced expertise in resolving complex technical issues, particularly in Linux, networking, security, and cloud environments — your problem-solving skills are top-notch, and you thrive in customer-focused roles. As a senior team member, you lead process improvements and mentor junior staff, ensuring that support practices are scalable and effective. You understand the importance of seamless operations and are dedicated to providing exceptional service to clients.

You have experience working in a shift environment and are comfortable with the demands that come with it. Your technical background allows you to serve as a technical escalation point, providing guidance and support for complex troubleshooting scenarios. You are passionate about AI and cloud computing, and you are excited to contribute to a company that is at the forefront of these technologies.

What you'll do

In this role, you will lead the diagnosis and resolution of advanced technical issues escalated by clients and Technical Account Managers. You will investigate and resolve storage-related challenges, ensuring that clients receive timely and effective solutions. Your responsibilities will also include developing scalable support practices that enhance the overall customer experience. You will collaborate closely with engineering teams to address technical challenges and improve product offerings.

You will have the opportunity to mentor junior staff, sharing your knowledge and expertise to help them grow in their roles. As part of a dynamic team, you will contribute to process improvements that enhance efficiency and effectiveness in customer support. Your work will directly impact the success of Nebius AI's clients, helping them leverage cutting-edge AI cloud infrastructure to solve real-world challenges.

What we offer

Nebius AI provides a competitive salary and a comprehensive benefits package, along with opportunities for professional growth within the company. We value initiative and innovation, fostering a collaborative work environment where employees can thrive. With flexible working arrangements, you can enjoy a work-life balance while contributing to a company that is expanding its products and services every day. Join us if you are ready to take on the challenge and make a difference in the AI and cloud computing landscape.