Customer Support Engineer • Entry-Level

Who you are

You are a dedicated and enthusiastic individual who thrives in a customer-focused environment. You possess strong communication skills and have a knack for actively listening to customers, understanding their needs, and empathizing with their concerns. You are eager to learn and grow, ready to take on responsibilities as the company scales. You have a passion for healthcare and technology, and you are excited about the opportunity to make a transformative impact in this field.

What you'll do

As a Customer Support Engineer at Datavant, you will be the first point of contact for our customers, providing timely and effective support to resolve their inquiries, technical issues, and concerns. You will play a crucial role in ensuring our customers receive exceptional service and have a positive experience with our products. You will collaborate with the Technical Scale and Operations team to streamline and optimize our customer support processes, ensuring that customer issues are resolved promptly and efficiently. You will also be responsible for escalating complex problems to the appropriate teams when necessary, ensuring that our customers feel heard and valued.

What we offer

At Datavant, we offer a remote-friendly work environment that empowers you to shape your working conditions to suit your needs. We invest in our people and believe in hiring high-potential individuals who can rapidly grow their responsibilities. You will be part of a highly collaborative team that is passionate about creating transformative change in healthcare. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset.