Customer Support • Entry-Level

Who you are

You have experience working at an early startup and understand the unique challenges and opportunities that come with it. As a Customer Support Engineer, you have a passion for helping customers and a knack for problem-solving. You’ve been a CSE at a company that values customer experience, and you thrive in environments where you can make a significant impact. Bonus points if you've built your own startup, as this shows your entrepreneurial spirit and dedication to innovation.

You are comfortable with a fast-paced environment where you can ramp up quickly. You have a strong desire to learn and grow, and you are excited about the opportunity to educate users on building state-of-the-art voice agents. Your ability to communicate effectively and empathetically with customers is one of your greatest strengths, allowing you to build rapport and trust.

What you'll do

In your first 30 days, you will ramp up to handling 50 tickets a day, ensuring that you are familiar with the common issues and questions that arise from our users. By the 60-day mark, you will be responsible for writing documentation and educating users on how to build their own voice agents, contributing to a knowledge base that empowers our customers. After 90 days, you will work on automating 30% of your tickets with AI agents, streamlining the support process and enhancing efficiency.

You will be part of a team that values ownership and collaboration, where you can share your insights and contribute to improving the customer experience. Your role will involve not just responding to tickets but also proactively identifying areas for improvement in our support processes. You will work closely with the engineering team to relay customer feedback and help shape the future of our platform.

What we offer

At Vapi, we believe in creating a generational impact by building a human interface for every business. You will be part of a kind and supportive team, where 90% of the company consists of previous founders who understand the importance of ownership and collaboration. We offer competitive salaries and excellent equity ownership, ensuring that you have a real stake in the company's success. Our comprehensive health coverage includes medical, dental, and vision plans, and we prioritize team bonding with quarterly offsites and catered meals. We also provide stipends for transportation, gym memberships, conferences, and coaching, along with flexible time off to ensure you have the work-life balance you need.