About Netflix
The streaming service redefining entertainment worldwide
Key Highlights
- Over 238 million subscribers across 190 countries
- Headquartered in Los Gatos, California
- Valued at over $150 billion
- Offers a vast library of original content and films
Netflix, headquartered in Los Gatos, California, is a leading streaming service with over 238 million subscribers globally. The platform offers a vast library of movies, TV shows, and original content, including award-winning series like 'Stranger Things' and 'The Crown.' With a market valuation exc...
π Benefits
Employees enjoy competitive salaries, stock options, unlimited PTO, and comprehensive health benefits. Netflix also offers a flexible remote work poli...
π Culture
Netflix fosters a culture of freedom and responsibility, encouraging employees to take risks and make decisions independently. The company values tran...
Overview
Netflix is hiring an APAC Technology Systems and Operations Specialist to manage technical issues and improve user experience for over 10,000 users. This role requires collaboration with internal and external teams to design effective systems and workflows.
Job Description
Who you are
You have a strong background in technology systems and operations, with experience in managing technical issues and improving user experiences. You understand the importance of user satisfaction and are committed to simplifying complex technology challenges for end users. Your ability to analyze trends and impacts will drive improvements in Netflix facilities and overall user experience. You are a collaborative team player who enjoys working with diverse groups and recognizes that diversity builds stronger teams.
You possess a working knowledge of current digital technology trends and business needs, particularly within the entertainment industry. Your experience includes building business-to-business relationships and ensuring effective communication across teams. You are proactive in identifying user friction and converting it into actionable insights that enhance technology experiences. You are dedicated to continuous improvement and operational success.
What you'll do
As an APAC Technology Systems and Operations Specialist at Netflix, you will be part of a global team based in Mumbai, ensuring an exceptional experience for Netflixβs 10,000+ users. Your primary responsibilities will include managing technical issues, conducting research, and documenting processes to streamline operations. You will analyze trends and assess the impact of technical issues, collaborating with internal and external teams to design systems and workflows that promote long-term operational success.
You will act as a technical leader for escalations, guiding teams through complex challenges and ensuring that user needs are met effectively. Your role will involve partnering with frontline Technology Experience teams to enhance user satisfaction and drive improvements in technology systems. You will also be responsible for maintaining strong business relationships and ensuring that all stakeholders are informed and engaged in the process of enhancing user experiences.
What we offer
At Netflix, you will be part of a dynamic and innovative team that values diversity and inclusion. We offer a collaborative work environment where your contributions will directly impact the user experience for millions of subscribers worldwide. You will have the opportunity to work with cutting-edge technology and be part of a company that is a leader in the entertainment industry. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives.
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