About Harvey
Empowering legal teams with generative AI solutions
Key Highlights
- Unicorn status achieved in 2024 with $1.0 billion in funding
- Headquartered in SoMa, San Francisco, CA
- Specializes in generative AI for legal documentation and research
- Supports legal teams by automating workflows and answering complex queries
Harvey is a leading provider of generative AI solutions tailored for legal teams, headquartered in SoMa, San Francisco, CA. The platform assists legal practitioners by automating documentation, aiding research, and optimizing workflows through natural language processing. With $1.0 billion in fundin...
🎁 Benefits
Employees enjoy comprehensive health, dental, and vision coverage, a 401k plan with a 4% match, and flexible PTO policies that support work-life balan...
🌟 Culture
Harvey fosters a culture that emphasizes innovation in legal technology, encouraging teams to leverage AI to enhance productivity. The company values ...
Overview
Harvey is hiring a User Operations Specialist to support their APAC operations from the Sydney office. You'll be the frontline support for user operations, working in a hybrid schedule. This role is ideal for those looking to grow in a fast-paced environment.
Job Description
Who you are
You are eager to join a dynamic team and contribute to transforming how legal and professional services operate. You thrive in environments that require quick thinking and adaptability, and you are committed to providing excellent support to users. You understand the importance of collaboration and are ready to work closely with various teams to ensure customer satisfaction. You are detail-oriented and possess strong problem-solving skills, which will help you navigate the challenges of user operations effectively.
What you'll do
As a User Operations Specialist, you will be the frontline support within the User Operations team, reporting to the APAC region User Operations Manager. Your responsibilities will include assisting users with inquiries and issues, ensuring a smooth experience with the platform. You will work a hybrid schedule, spending three days in the office and two days remote, supporting the company's 24/7 global operations. You will also collaborate with other departments to relay user feedback and contribute to continuous improvement initiatives.
What we offer
At Harvey, you will have the opportunity to be part of a rapidly growing company that is reshaping the future of professional services. You will work in a supportive environment that values your contributions and encourages personal and professional growth. The team is committed to excellence, and you will be surrounded by motivated individuals who share a common goal of delivering exceptional service to customers.
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