Technical Support Engineer • Entry-Level

Who you are

You are a motivated individual with a foundational understanding of programming concepts and fluency in at least one programming language such as Java, Node.js, or PHP. With around 2 years of related experience, you are eager to learn and apply your knowledge to solve unique customer issues. You value opportunities for growth and are committed to working in an inclusive environment that celebrates diversity. You enjoy collaborating with others and are excited about honing your technical skills while contributing to a positive customer experience.

What you'll do

As a Technical Support Engineer at LaunchDarkly, you will report to the APJ Technical Support Manager and be responsible for resolving technically-focused customer issues. You will build expertise in the LaunchDarkly platform, including its SDK functionality and core use cases. Your role will involve troubleshooting customer support issues under the guidance of senior team members and collaborating with engineering to report and track customer-reported bugs. You will also contribute to internal process documentation and onboarding materials, ensuring knowledge sharing within the team. Additionally, you will participate in learning and development activities to expand your technical skills and grow beyond your day-to-day responsibilities.

What we offer

At LaunchDarkly, we provide a supportive environment where you can thrive and develop your career. You will have the opportunity to work with a diverse team that values equity and inclusion. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering growth and learning. Join us in making a significant impact on our customers' success while advancing your technical expertise.