Support Engineer • Lead

Who you are

You have a strong background in engineering support, with experience in troubleshooting and resolving technical issues for a developer community. Your ability to communicate effectively with both technical and non-technical stakeholders sets you apart, ensuring that customer needs are understood and prioritized. You are passionate about advocating for users and improving the tools and processes that support them. You thrive in a collaborative environment, working closely with product management and engineering teams to drive improvements based on customer feedback. You understand the importance of documentation and developer education in enhancing the support experience. Your commitment to diversity and inclusion is evident in your approach to teamwork and collaboration.

What you'll do

In this role, you will be the frontline resource for engineering support needs, handling and resolving customer requests efficiently. You will advocate for customers by providing insights and feedback to improve the tools and processes used by the developer community. You will partner with product management and engineering teams to track ongoing issues and ensure that customer needs are communicated effectively. Your focus will be on delivering an excellent support experience, ensuring visibility into the status of issues and communicating any delays transparently. You will also contribute to the development of support tooling and documentation, enhancing the overall support experience for Netflix's developer community. Your role will involve continuous improvement efforts, driving initiatives that prioritize customer sentiment and enhance the support provided by the Engineering Support Organization.

What we offer

At Netflix, you will be part of a dynamic team that values creativity and innovation. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will work in a supportive environment that encourages collaboration and the sharing of ideas. Our commitment to diversity and inclusion means that you will be part of a team that values different perspectives and experiences. Join us in our mission to entertain the world and be part of the next chapter in storytelling and technology.