Support Engineer • Mid-Level

Who you are

You have a strong background in customer support and engineering, with a focus on resolving technical issues efficiently. Your experience includes advocating for customers and improving support processes, ensuring that their needs are prioritized. You thrive in collaborative environments, working closely with product managers and engineers to enhance the tools and services provided to the developer community. You understand the importance of clear communication and follow-through, ensuring that all stakeholders are informed about the status of ongoing issues. You are committed to continuous improvement and are always looking for ways to enhance the support experience for internal users.

What you'll do

In this role, you will serve as the frontline resource for Netflix's engineering workforce, handling and troubleshooting customer requests and issues. You will work to improve methods of work and advocate for customer needs, ensuring that their feedback is communicated effectively to the relevant teams. You will partner with product management and engineering to track ongoing issues and maintain visibility into customer needs, helping to prioritize improvements in these areas. Your role will involve driving collaboration efforts to reduce product friction and enhance the overall support experience. You will also be responsible for providing insights and feedback about the tools we support, championing customer sentiment within the organization.

What we offer

At Netflix, you will be part of a dynamic team that values creativity and innovation. We offer a supportive work environment where you can grow your skills and contribute to meaningful projects. You will have the opportunity to work with cutting-edge technology and be part of a mission-driven organization that is dedicated to entertaining the world. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.