About Netflix
The streaming service redefining entertainment worldwide
Key Highlights
- Over 238 million subscribers across 190 countries
- Headquartered in Los Gatos, California
- Valued at over $150 billion
- Offers a vast library of original content and films
Netflix, headquartered in Los Gatos, California, is a leading streaming service with over 238 million subscribers globally. The platform offers a vast library of movies, TV shows, and original content, including award-winning series like 'Stranger Things' and 'The Crown.' With a market valuation exc...
🎁 Benefits
Employees enjoy competitive salaries, stock options, unlimited PTO, and comprehensive health benefits. Netflix also offers a flexible remote work poli...
🌟 Culture
Netflix fosters a culture of freedom and responsibility, encouraging employees to take risks and make decisions independently. The company values tran...
Support Engineer • Mid-Level
Overview
Netflix is hiring a Support Solutions Engineer (L5) to enhance the support experience for its developer community. You'll focus on troubleshooting and resolving customer requests while advocating for customer needs. This role requires strong collaboration with engineering and product management teams.
Job Description
Who you are
You have a strong background in customer support and engineering, with experience in troubleshooting and resolving technical issues. You understand the importance of customer advocacy and are committed to delivering an excellent support experience. Your communication skills allow you to effectively convey customer needs to engineering and product teams, ensuring that issues are prioritized and addressed promptly.
You thrive in collaborative environments and enjoy working closely with cross-functional teams. Your ability to manage multiple tasks and prioritize effectively enables you to handle customer requests efficiently. You are passionate about improving support processes and tools, and you actively seek feedback to enhance the customer experience.
What you'll do
As a Support Solutions Engineer at Netflix, you will be the frontline resource for engineering support needs, handling and resolving customer requests and issues. You will advocate for customers by providing insights and feedback to engineering teams, ensuring that their needs are prioritized in product development. You will also focus on improving support tooling and documentation, driving collaboration efforts across teams to enhance the overall support experience.
You will partner with Product Management and Developer Education to track ongoing issues and communicate customer needs effectively. Your role will involve analyzing customer feedback and sentiment to identify areas for improvement in the tools and services provided. You will play a key role in ensuring that the support organization scales effectively and sustainably, contributing to the overall mission of Netflix to entertain the world.
What we offer
At Netflix, you will be part of a diverse and inclusive team that values creativity and innovation. We offer a flexible work environment that allows you to thrive and grow in your career. You will have the opportunity to work with cutting-edge technology and contribute to projects that impact millions of users worldwide. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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