Product Manager • Senior

Who you are

You have 5+ years of experience in product management, particularly in voice technologies and customer experience platforms. Your strategic mindset allows you to define long-term product strategies that align with market needs and user expectations. You are adept at collaborating with cross-functional teams and have a strong understanding of AI and NLP technologies, which you leverage to drive product innovation.

Your hands-on approach means you are comfortable diving into the technical aspects of product development, ensuring that the voice capabilities you oversee are not only innovative but also practical and user-friendly. You thrive in environments that prioritize customer satisfaction and are passionate about creating meaningful connections through technology.

You possess excellent communication skills, enabling you to articulate product vision and strategy to stakeholders at all levels. Your ability to analyze market trends and user feedback helps you make data-driven decisions that enhance product offerings. You are a natural leader, inspiring your team to achieve their best while fostering a culture of collaboration and creativity.

Desirable

Experience with UCaaS and CCaaS solutions is a plus, as is familiarity with competitive analysis in the voice technology space. You have a track record of successfully launching products that have made a significant impact on customer engagement and satisfaction.

What you'll do

In this role, you will lead the development of Nextiva's voice capabilities, shaping the product roadmap and ensuring alignment with the company's AI-first strategy. You will work closely with engineering, design, and marketing teams to deliver cutting-edge voice experiences that transform traditional interactions into intelligent, automated conversations.

Your responsibilities will include defining product requirements, conducting user research, and prioritizing features based on customer needs and business goals. You will also be responsible for measuring the success of product initiatives and iterating on them based on user feedback and performance metrics.

You will collaborate with marketing to develop go-to-market strategies that effectively communicate the value of Nextiva's voice solutions to potential customers. Additionally, you will engage with customers to gather insights that inform product enhancements and ensure that the voice capabilities meet their evolving needs.

What we offer

Nextiva provides a dynamic work environment where innovation is encouraged, and your contributions can make a real difference. We offer competitive compensation and benefits, including opportunities for professional development and growth within the company. Join us in redefining customer experiences and be part of a team that values creativity, collaboration, and customer obsession.