About Nextiva
Empowering businesses with seamless communication solutions
Key Highlights
- Serves over 100,000 businesses across the U.S.
- Headquartered in Scottsdale, Arizona
- Recognized as #1 Rated Business Phone Software by U.S. News
- Offers VoIP, video, and conferencing services
Nextiva, headquartered in Scottsdale, Arizona, is a leading provider of VoIP business communication solutions, serving over 100,000 businesses across the U.S. Their platform includes voice, video, and conferencing services accessible on iOS, Android, and desktop. With a strong focus on customer sati...
🎁 Benefits
Nextiva offers competitive salaries, equity options, generous PTO, and a flexible remote work policy to support work-life balance....
🌟 Culture
Nextiva fosters a customer-centric culture that emphasizes innovation and teamwork, encouraging employees to contribute ideas that enhance the user ex...
Overview
Nextiva is hiring a Senior Product Manager to lead the evolution of their Omnichannel Customer Experience platform. You'll drive the vision and execution for next-generation communication solutions. This role requires strategic ownership and hands-on leadership in product management.
Job Description
Who you are
You have a strong background in product management with a focus on customer experience, ideally with 5+ years of experience in leading product initiatives. You are strategic and hands-on, capable of defining long-term product strategies that align with business goals. Your ability to collaborate with cross-functional teams and drive execution is key to your success. You understand the importance of meaningful connections in enhancing customer satisfaction and operational efficiency. You are customer-obsessed and thrive in a forward-thinking culture that values innovation and collaboration.
Desirable
Experience in omnichannel customer experience platforms or contact center solutions is a plus. Familiarity with AI-driven technologies and their application in enhancing customer interactions will set you apart. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining a focus on delivering exceptional results.
What you'll do
In this role, you will lead the evolution of Nextiva's Omnichannel Customer Experience platform, driving the vision and execution for innovative communication solutions. You will own critical initiatives that enhance agent productivity and customer satisfaction across various digital touchpoints, including email, SMS, social media, and video channels. Your responsibilities will include defining ticket workflows and managing integrations with digital channels to create seamless, intelligent experiences for users. You will collaborate closely with engineering and design teams to ensure that product features align with user needs and business objectives. Additionally, you will analyze user feedback and performance metrics to inform product decisions and drive continuous improvement.
What we offer
Nextiva offers a dynamic work environment where you can make a significant impact on the future of customer experiences. You will have the opportunity to work with a talented team that is dedicated to innovation and excellence. We provide competitive compensation and benefits, along with a culture that encourages collaboration and personal growth. Join us in redefining how businesses connect and deliver amazing experiences to their customers.
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