Product Manager • Senior

Who you are

You have a strong background in product management with a focus on customer experience, ideally with 5+ years of experience in leading product initiatives. You possess a strategic mindset and are comfortable working hands-on to drive product vision and execution. Your ability to collaborate with cross-functional teams, including engineering and design, is essential for success in this role. You are customer-obsessed and understand the importance of meaningful connections in driving business outcomes. You thrive in a forward-thinking culture and are passionate about redefining customer experiences through innovative solutions.

What you'll do

As a Senior Product Manager at Nextiva, you will define the long-term product strategy for the Omnichannel Customer Experience platform. You will lead critical initiatives that enhance agent productivity and customer satisfaction across various digital touchpoints, including email, SMS, social media, and video channels. Your responsibilities will include driving the vision for a shared inbox and personal inbox, as well as overseeing ticket workflows and intelligent disposition management. You will work closely with engineering and design teams to ensure seamless integration of digital channels and to transform traditional contact center communication into intelligent omnichannel experiences. You will also be responsible for measuring the success of product initiatives and iterating based on user feedback and performance metrics.

What we offer

Nextiva offers a collaborative work environment where you can make a significant impact on customer experiences. You will have the opportunity to work with a talented team dedicated to innovation and excellence. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in redefining the future of customer experiences and be part of a company that is trusted by over 100,000 businesses worldwide.