Customer Success • Lead

Who you are

You are a visionary leader with a proven track record in customer success and services, ideally with over 10 years of experience in a similar role. You excel in operational excellence and have a deep understanding of customer engagement strategies that drive retention and satisfaction. Your ability to cultivate strategic relationships with high-profile clients is unmatched, and you thrive in environments where you can lead high-performing teams to exceed expectations.

You possess strong analytical skills, allowing you to monitor and enhance key performance indicators such as Net Promoter Score (NPS) and Customer Satisfaction (CSAT). Your experience in implementing scalable processes and frameworks has consistently improved team efficiency and customer outcomes. You are adept at cross-functional collaboration, working closely with various departments to align customer success initiatives with broader business goals.

Desirable

Experience in a technology-driven environment is a plus, as is familiarity with cloud services and digital transformation initiatives. You have a passion for innovation and are always looking for ways to enhance customer experiences through new technologies and methodologies.

What you'll do

In this role, you will define and execute the regional vision for Customer Success and Services, ensuring alignment with global business priorities. You will drive innovation and transformation across engagement, delivery, and support models, setting the highest standards for your teams. Your responsibilities will include overseeing customer success, renewals, and professional services across a portfolio representing hundreds of millions in revenue.

You will implement scalable processes to improve team efficiency and customer outcomes, while also monitoring key performance indicators to ensure continuous improvement. As a leader, you will engage with executives and stakeholders to foster a culture of customer advocacy and engagement, ensuring that customer needs are met and exceeded.

What we offer

NICE offers a dynamic work environment where you can challenge your limits and grow your career. You will have the opportunity to work with some of the world’s most iconic brands, driving significant impact in customer success and services. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds in our team. Join us in our mission to redefine customer success and make a difference in the industry.