About Vantage
Optimize your cloud costs with Vantage
Key Highlights
- Raised $24.5 million in Series A funding
- Headquartered in Civic Center, New York, NY
- Supports users across multiple cloud service providers
- Growing customer base includes large enterprises
Vantage is a cloud cost optimization platform headquartered in Civic Center, New York, NY. Founded to enhance the understanding of cloud infrastructure spending, Vantage supports users across multiple service providers, enabling them to track and save costs effectively. The company has raised $24.5 ...
🎁 Benefits
Vantage offers meaningful equity to employees, flexible PTO, and comprehensive health benefits including dental and vision. The company is remote-frie...
🌟 Culture
Vantage embraces a culture focused on leveraging market opportunities in cloud computing. The team is dedicated to building solutions that meet the ev...
Customer Success • Lead
Overview
Vantage is hiring a VP of Customer Success to lead their growing Customer Success team. You'll ensure customer satisfaction and engagement while collaborating closely with sales. This role requires strong leadership skills and experience in customer success management.
Job Description
Who you are
You have a proven track record in customer success leadership, ideally with 5+ years of experience managing teams that drive customer engagement and satisfaction. You understand the importance of building strong relationships with customers and have a knack for fostering a culture of service excellence within your team. Your leadership style is collaborative, and you thrive in environments where you can mentor and develop your team members to achieve their best.
You possess excellent communication skills, allowing you to articulate the value of the product to customers and ensure their needs are met. You are data-driven, using metrics to guide your decisions and improve customer outcomes. Your experience in the tech industry, particularly in cloud services or SaaS, gives you a unique perspective on the challenges and opportunities faced by customers in this space.
What you'll do
As the VP of Customer Success at Vantage, you will lead a dedicated team focused on ensuring that customers derive maximum value from our cloud cost transparency platform. You will develop and implement strategies that enhance customer satisfaction and retention, working closely with sales to ensure a seamless customer journey from onboarding to ongoing support. Your role will involve analyzing customer feedback and success metrics to continuously improve our processes and offerings.
You will collaborate with cross-functional teams, including product and engineering, to advocate for customer needs and influence product development. Your leadership will be crucial in creating a customer-centric culture that prioritizes customer success and fosters long-term partnerships. You will also be responsible for scaling the Customer Success team as the company grows, ensuring that we maintain high standards of service and support.
What we offer
At Vantage, we offer a competitive salary and benefits package, including equity options, a 401(k) plan, and comprehensive medical, dental, and vision benefits. We embrace a remote-friendly lifestyle, allowing you to work from anywhere in the United States while being part of a dynamic and innovative team. Join us in shaping the future of cloud cost management and making a significant impact on our customers' success.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Vantage.
Similar Jobs You Might Like
Based on your interests and this role
Customer Success
Algolia is seeking a Vice President of Customer Success to lead their global Customer Success organization. You'll be responsible for strategy, operations, and customer outcomes while collaborating with various teams. This role requires extensive experience in customer success leadership.
Customer Success
NICE is seeking a VP of Customer Success & Services to lead their Americas region. You'll drive customer retention and solution adoption while overseeing professional services. This role requires a visionary leader with a focus on operational excellence.
Customer Success
Houzz is seeking a Vice President of Customer Success to lead and scale their Customer Success organization. You'll work closely with Sales, Product, Marketing, and Finance to ensure customer retention and product adoption. This role requires strong leadership and strategic skills.
Customer Success
D2L is seeking a VP of Customer Success to lead the Global Customer Success organization, ensuring exceptional product adoption and value realization for customers. This role requires strong leadership and strategic vision in a cloud-based educational environment.
Vp Of Customer Success
Rabbet is seeking a VP of Customer Success to lead their Customer Success organization and drive measurable revenue outcomes. You'll focus on customer adoption, expansion, and advocacy in the construction finance industry.