Technical Account Manager • Senior

Who you are

You are a seasoned account management professional with extensive experience in technical resolution, dedicated to exceeding customer expectations and improving processes. You thrive in complex environments, adept at managing relationships with key customers and ensuring their success with our technology and services. Your ability to resolve intricate problems and provide excellent customer service sets you apart in the field. You understand the importance of being an advocate for customers, guiding them through their journey with our products and helping them expand their usage.

You possess strong communication skills, enabling you to effectively collaborate with various stakeholders within the organization. Your proactive approach to customer engagement ensures that you are involved from the initial implementation phase, working closely with customers to address their needs and challenges. You are committed to building long-term relationships with clients, ensuring they remain loyal and satisfied with our offerings.

What you'll do

In this role, you will take ownership of the customer relationship for key CX customers, acting as their primary point of contact and advocate within NICE. You will engage with customers before they go live on our contact center platform, ensuring a smooth transition and successful implementation of our products. Your responsibilities will include resolving complex issues that arise during the customer journey, providing technical support, and ensuring that customers achieve their desired outcomes.

You will work closely with cross-functional teams to improve our processes and technology, contributing to the overall growth objectives of the company. Your expertise will be crucial in helping customers overcome challenges and maximize their use of our products. You will also serve as a reference for prospective customers, showcasing the value of our solutions and the success stories of existing clients.

What we offer

At NICE, we offer a dynamic work environment where you can challenge yourself and grow your career. We are committed to providing our employees with the tools and resources they need to succeed. You will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.