About NICE
Canned wine redefined for every occasion
Key Highlights
- Largest independent canned wine brand in the UK
- Clients include Sainsburyβs, Ocado, and Chelsea FC
- Launched in 2019 with rapid growth in the market
- 100% recyclable packaging and vegan wine offerings
NICE is a pioneering canned wine brand based in London, UK, that launched in 2019. Specializing in vegan wine packaged in 100% recyclable cans, NICE is transforming the wine industry by promoting consumption in unconventional settings. With clients like Sainsburyβs, Ocado, and Chelsea FC, NICE has q...
π Benefits
Employees enjoy an endless supply of wine, daily breakfast, and a commitment to sustainability with a journey towards B Corp certification. NICE offer...
π Culture
NICE values kindness and honesty, ensuring every team member's opinion is valued. The company is focused on sustainability and community engagement, c...
Technical Account Manager β’ Senior
NICE β’ United States - Remote
Overview
NICE is hiring a Senior Technical Account Manager to take ownership of customer relationships and ensure their success with the company's products. This role requires expertise in account management and technical resolution, focusing on key customer experiences.
Job Description
Who you are
You are a seasoned account management professional with a strong technical background, capable of resolving complex issues and providing excellent customer service. With a proven track record in managing key accounts, you understand the importance of customer advocacy and relationship building. You thrive in challenging environments and are committed to exceeding customer expectations while driving company growth objectives. Your experience allows you to navigate the intricacies of customer needs, ensuring they successfully implement and utilize our technology and services. You are passionate about helping customers overcome obstacles and expand their usage of our products, fostering long-term loyalty.
What you'll do
As a Senior Technical Account Manager at NICE, you will engage with customers before they go live on our contact center platform, ensuring a smooth transition and successful implementation. You will take ownership of the customer relationship for key CX customers, acting as their advocate within the company. Your role will involve resolving complex problems that arise during the customer journey, providing technical support, and ensuring that customers achieve their business goals using our technology. You will work closely with cross-functional teams to improve processes and technology, contributing to the overall success of our customers and the company. Your expertise will be crucial in expanding customer usage of our products and serving as a reference for prospective clients.
What we offer
At NICE, we offer an ambitious work environment where you can challenge your limits and grow your career. You will be part of a team that values excellence and innovation, with opportunities to make a significant impact on customer success. We provide a supportive culture that encourages collaboration and continuous improvement, ensuring that you have the resources and support needed to excel in your role. Join us and be part of a company that is dedicated to setting the highest standards in customer experience and technology.
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