Solutions Engineer • Senior

Who you are

You have a minimum of 5 years of experience in a similar role, specifically within the realm of Conversational AI. Your background includes designing, building, and implementing advanced solutions that drive customer success. You thrive in high-impact environments and are adept at managing complex projects from pilot to full implementation, ensuring that solutions are scalable and high-performing.

Your technical expertise allows you to provide cutting-edge solutions and shape architectural best practices. You tackle advanced technical challenges with innovative approaches, ensuring that you stay ahead of the curve in a rapidly evolving field. You are a strong collaborator, partnering with cross-functional teams to support business development and contribute valuable insights that enhance product strategies.

You are committed to empowering customers and partners through focused enablement, delivering technical training and workshops that equip them with the knowledge needed for success. Your ability to develop precise technical documentation ensures that complex technical issues are resolved efficiently, maintaining high levels of customer satisfaction.

Desirable

Experience with cloud platforms and familiarity with various programming languages will be advantageous. A passion for technology and a desire to stay updated with the latest trends in AI will set you apart.

What you'll do

As a Senior Solutions Engineer at NICE, you will lead the design and implementation of advanced Conversational AI solutions tailored to meet the needs of our enterprise clients. You will drive complex projects from the pilot phase through to full implementation, ensuring that each solution is scalable and performs at the highest standards. Your role will involve providing deep technical insights that help customers maximize the value they derive from our platform.

You will collaborate closely with cross-functional teams, including product management and engineering, to support business development initiatives. Your contributions will shape product strategies and enhance the overall customer experience. You will also deliver technical training and workshops, empowering customers and partners with the knowledge they need to succeed.

In addition, you will be responsible for developing high-impact documentation that clearly outlines technical processes and solutions. Your ability to resolve complex technical issues will be crucial in maintaining high customer satisfaction levels. You will play a key role in ensuring that our solutions not only meet but exceed customer expectations.

What we offer

At NICE, we offer a dynamic work environment where innovation is at the forefront of everything we do. You will have the opportunity to work with cutting-edge technology and be part of a team that is dedicated to pushing the boundaries of what is possible in Conversational AI. We value our employees and provide a supportive culture that encourages professional growth and development. Join us and be part of a company that is committed to making a difference in the industry.