Solutions Engineer • Senior

Who you are

You have a minimum of 5 years of experience in a similar role within Conversational AI, demonstrating your ability to tackle complex technical challenges and deliver high-performance solutions. Your expertise in advanced post-sales consulting and implementation allows you to drive projects from pilot to full implementation, ensuring that enterprise clients achieve maximum value from the platform. You possess strong collaboration skills, enabling you to partner effectively with cross-functional teams to support business development and enhance product strategies.

Your technical acumen is complemented by your ability to deliver training and workshops, empowering customers and partners with the knowledge they need for success. You are adept at developing precise technical documentation and resolving complex technical issues, which contributes to maintaining high customer satisfaction. You thrive in environments that challenge your limits and are eager to contribute to innovative solutions that make a significant impact.

What you'll do

As a Senior Solutions Engineer at NICE, you will be responsible for designing, building, and implementing advanced Conversational AI solutions tailored to the needs of our customers and partners. You will manage high-impact projects, ensuring that each solution is scalable and performs optimally for enterprise clients. Your role will involve providing deep technical insights and shaping architectural best practices, allowing you to tackle advanced technical challenges with innovative approaches.

You will collaborate closely with cross-functional teams, contributing insights that enhance product strategies and support business development efforts. Your focus on enablement will see you delivering technical training and workshops, equipping customers and partners with the necessary skills to succeed. Additionally, you will develop high-impact documentation that clearly outlines technical processes and solutions, ensuring that complex technical issues are resolved efficiently.

What we offer

At NICE, we offer a dynamic work environment where you can challenge your limits and grow your career. You will be part of a team that values innovation and excellence, working on cutting-edge technology that transforms the way businesses operate. We provide opportunities for professional development and encourage you to apply even if your experience doesn't match every requirement. Join us and be part of a company that is committed to making a difference in the industry.