Customer Success Manager • Mid-Level

Who you are

You have a strong background in client education and training, with experience in developing and implementing learning programs that maximize client engagement and satisfaction. Your ability to create clear and concise documentation for software applications and training procedures sets you apart. You thrive in collaborative environments, working closely with subject matter experts and IT teams to ensure alignment with organizational goals. Your passion for enhancing customer experience drives you to continuously seek areas for improvement in training outcomes.

What you'll do

As the Client Learning Manager at Nielsen, you will be responsible for driving the education of clients on Nielsen's products, data, and services. You will oversee the development and implementation of scaled training opportunities, ensuring consistency and quality across all client types. Your role will involve creating and managing training content, as well as contributing to the development of internal knowledge bases and online learning resources. You will report on training outcomes and identify areas for improvement, collaborating with various stakeholders to enhance the overall client learning experience.

What we offer

At Nielsen, you will join a dynamic team committed to excellence and making an impact together. We provide a supportive environment where your success is our priority. You will have the opportunity to work with a talented global workforce dedicated to capturing audience engagement with content across various media platforms. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.