About Notabene
Compliant crypto transactions made easy
Key Highlights
- Raised $26.6 million in Series A funding
- Headquartered in Williamsburg, NY
- Provides compliance tools for cryptocurrency transactions
- Supports financial institutions in navigating regulations
Notabene is a compliance platform designed for cryptocurrency transactions, enabling businesses to navigate complex regulatory environments. Headquartered in Williamsburg, NY, Notabene has raised $26.6 million in Series A funding to support its mission of integrating crypto into the everyday economy...
🎁 Benefits
Notabene offers flexible remote work options, a $1000 work-from-home stipend, and a MacBook Pro tailored to your needs. Employees enjoy unlimited PTO,...
🌟 Culture
Notabene fosters a culture focused on accessibility and compliance in the blockchain space. The company prioritizes making cryptocurrency services aff...
Overview
Notabene is hiring a Senior Customer Success Manager to drive customer growth and retention. You'll play a key role in shaping the Customer Success strategy and become a trusted advisor to clients. This position requires experience in customer success management.
Job Description
Who you are
You have a strong background in customer success management, ideally with experience in the financial services or technology sectors. You understand the importance of customer satisfaction and retention, and you are skilled at using data-driven insights to enhance customer experiences. You are a trusted advisor who builds strong relationships with clients and helps them maximize the value of the products and services they use.
You are proactive and results-oriented, with a proven track record of driving account growth and renewals. You thrive in a collaborative environment and enjoy working closely with cross-functional teams to ensure customer success. Your communication skills are top-notch, allowing you to articulate complex concepts clearly and effectively to diverse audiences.
What you'll do
As a Senior Customer Success Manager at Notabene, you will be responsible for managing a portfolio of accounts and ensuring that customers achieve their desired outcomes with our products. You will develop and implement strategies to increase customer engagement and satisfaction, ultimately driving retention and upsell opportunities. You will analyze customer data to identify trends and insights that can inform your approach and help your clients succeed.
You will collaborate with sales, product, and support teams to address customer needs and advocate for their interests within the organization. Your role will involve conducting regular check-ins with clients, providing training and support, and facilitating the onboarding process for new customers. You will also be responsible for tracking key performance metrics and reporting on the health of your accounts.
What we offer
Notabene offers a dynamic work environment where you can make a significant impact on the future of digital financial services. We value diversity and inclusion, and we are committed to creating a workplace where everyone can thrive. You will have the opportunity to work with a talented team and contribute to innovative solutions that are transforming the industry. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to grow and succeed.
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