About Cortex
Empowering developers with observability tools
Key Highlights
- Over 1,000 enterprise customers including Shopify & GitHub
- $50 million raised from Andreessen Horowitz & Accel
- Headquartered in San Francisco, CA
- Focus on enhancing developer productivity
Cortex is a leading platform for observability and monitoring, designed to help engineering teams manage their software systems effectively. With a focus on enhancing developer productivity, Cortex serves over 1,000 customers, including major players like Shopify and GitHub. Founded in 2018 and head...
🎁 Benefits
Cortex offers competitive salaries, equity options, unlimited PTO, and a flexible remote work policy. Employees also benefit from a learning budget to...
🌟 Culture
Cortex fosters a culture of transparency and innovation, encouraging engineers to take ownership of their projects. The company values collaboration a...
Customer Success Manager • Senior
Overview
Cortex is hiring a Senior Customer Success Manager to be the strategic partner for their largest customers, ensuring they achieve tangible business outcomes. This role requires strong relationship-building skills and a deep understanding of the technical aspects of the platform.
Job Description
Who you are
You have a proven track record in customer success management, ideally with 5+ years of experience in a technical environment. You excel at building relationships across all levels of an organization, from engineering teams to C-suite executives, ensuring that customers realize the full value of the solutions you provide. Your ability to navigate complex technical discussions and translate them into actionable insights for customers sets you apart. You are passionate about helping customers succeed and are driven by measurable outcomes. You understand the importance of reliability standards in software development and can communicate these effectively to diverse stakeholders.
Desirable
Experience in the software or technology sector is a plus, particularly in roles that involve working closely with engineering teams. Familiarity with AI-powered solutions and internal developer portals will give you an edge in understanding Cortex's offerings. You are comfortable with data-driven decision-making and can leverage analytics to inform your strategies. A background in customer relationship management tools and methodologies will also be beneficial.
What you'll do
As a Senior Customer Success Manager at Cortex, you will be responsible for managing a portfolio of high-value customers, ensuring they achieve their desired outcomes with our AI-powered Internal Developer Portal. You will work closely with engineering teams to understand customer needs and provide tailored solutions that enhance their software development processes. Your role will involve conducting regular check-ins with customers, analyzing their usage data, and identifying opportunities for improvement. You will also collaborate with internal teams to advocate for customer needs and drive product enhancements based on feedback. Building strong relationships with key stakeholders will be essential, as you will be the go-to person for any inquiries or challenges they face.
What we offer
Cortex offers a fully remote work environment, allowing you to work from anywhere while being part of a dynamic and inclusive team. We provide competitive compensation packages and opportunities for professional growth within a rapidly expanding company. You will have the chance to work with leading organizations like Canva and Grammarly, making a tangible impact on their engineering outcomes. Our culture emphasizes collaboration, innovation, and a commitment to diversity, ensuring that every team member feels valued and empowered to contribute.
Join us at Cortex and help shape the future of software development by enabling engineering teams to ship better software faster.
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