About Notion
The productivity platform that adapts to you
Key Highlights
- Valuation over $10B, up from $2B in 2020
- 20 million users, including McDonaldβs and IBM
- $335M raised from investors like Index Ventures
- Headquartered in Yerba Buena, San Francisco, CA
Notion is a leading productivity platform headquartered in Yerba Buena, San Francisco, CA. It empowers users to manage workflows through a customizable workspace that integrates documents, projects, and knowledge management. With a valuation exceeding $10B, Notion has secured $335M in funding from i...
π Benefits
Notion offers competitive equity packages, unlimited PTO, and a flexible remote work policy. Employees also benefit from a learning budget to support ...
π Culture
Notion fosters a culture of autonomy and creativity, allowing employees to shape their work environment. The company emphasizes a user-centric approac...
Overview
Notion is hiring a Social Support Specialist to engage with customers on social media and manage the social support strategy. This role requires strong communication skills and a passion for customer service.
Job Description
Who you are
You are someone who thrives in customer-facing roles and enjoys engaging with users on social media platforms. You have a knack for navigating fast-paced online conversations and are eager to build a world-class social support program. Your passion for helping customers drives you to create positive experiences and foster community engagement. You understand the importance of listening to customer feedback and using it to shape support strategies. You are adaptable and can handle various situations with grace, ensuring that every interaction reflects Notion's values.
What you'll do
As a Social Support Specialist at Notion, you will be the public face of our customer support on social media. You will directly engage with users on platforms like X (formerly Twitter) and manage our end-to-end social support strategy. Your role will involve responding to customer inquiries in real-time, addressing concerns, and providing solutions to enhance user satisfaction. You will play a critical role in shaping how Notion listens to, supports, and learns from our community. This position offers a unique opportunity to influence Notion's broader approach to social engagement while running day-to-day operations effectively.
What we offer
Notion values in-person collaboration and requires team members to work from our offices on designated Anchor Days. You will be part of a dynamic team that is dedicated to creating beautiful tools for users. The estimated base salary for this role ranges from $132,000 to $150,000 per year, reflecting the importance of this position within the company. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse teams build better products.
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