Community Support • Entry-Level

Who you are

You are a detail-oriented individual with a knack for communication and a passion for helping others. You thrive in a community-focused environment and have a technical inclination that allows you to understand design tools and workflows. You are comfortable engaging with users across various platforms and can think critically to resolve issues effectively. You are eager to learn and adapt in a startup-like atmosphere where flexibility is key. You are based in the US and are willing to cover weekends as needed.

What you'll do

As a Community Support Specialist at Figma, you will monitor community and social channels, providing outstanding technical support to users. You will engage with customers directly and publicly, ensuring they have an exceptional experience. Your role will involve identifying trends within the community and surfacing improvements to enhance user engagement. You will partner with Design, Engineering, and Technical Quality Support teams to investigate and resolve complex issues, ensuring that users receive timely and effective solutions. You will also help scale one-to-many support initiatives, contributing to the overall growth and satisfaction of the Figma community.

What we offer

Figma offers a collaborative and inclusive work environment where your contributions will directly impact the community's experience. You will have the opportunity to work with a team of passionate individuals dedicated to making design accessible to all. We provide flexible work arrangements, allowing you to work remotely while being part of a vibrant community. Additionally, you will receive comprehensive onboarding and ongoing support to help you succeed in your role.