About Notion
The productivity platform that adapts to you
Key Highlights
- Valuation over $10B, up from $2B in 2020
- 20 million users, including McDonaldβs and IBM
- $335M raised from investors like Index Ventures
- Headquartered in Yerba Buena, San Francisco, CA
Notion is a leading productivity platform headquartered in Yerba Buena, San Francisco, CA. It empowers users to manage workflows through a customizable workspace that integrates documents, projects, and knowledge management. With a valuation exceeding $10B, Notion has secured $335M in funding from i...
π Benefits
Notion offers competitive equity packages, unlimited PTO, and a flexible remote work policy. Employees also benefit from a learning budget to support ...
π Culture
Notion fosters a culture of autonomy and creativity, allowing employees to shape their work environment. The company emphasizes a user-centric approac...
Customer Support β’ Mid-Level
Notion β’ San Francisco - On-Site
Overview
Notion is hiring a Billing Support Specialist to provide exceptional customer service related to billing and payments. You'll collaborate with various teams to enhance operational workflows and ensure a seamless customer experience. This role requires strong analytical and communication skills.
Job Description
Who you are
You have experience in customer support, particularly in billing and payments, and are adept at addressing escalations and troubleshooting complex issues. Your analytical skills allow you to conduct due diligence on inquiries effectively, ensuring that customer concerns are resolved promptly and accurately. You thrive in collaborative environments, working closely with engineering and accounting teams to deliver top-tier support. Your communication skills enable you to interact confidently with a diverse client base, including Fortune 500 companies, enhancing their experience with Notion's products.
You are detail-oriented and possess a strong understanding of operational workflows, which helps you identify areas for improvement and contribute to the product feedback loop. You are comfortable using various communication channels, including email, Zoom, and Slack, to provide timely support to customers. Your ability to manage multiple inquiries simultaneously while maintaining a high level of service is a key strength.
What you'll do
As a Billing Support Specialist at Notion, you will be responsible for providing accurate billing and payment support to customers. You will troubleshoot and resolve payment discrepancies, ensuring that all issues are addressed in a timely manner. Your role will involve collaborating with cross-functional teams to enhance operational workflows and contribute to the overall customer experience. You will also play a vital role in the product feedback loop, sharing insights and suggestions based on customer interactions to help improve Notion's offerings.
You will engage with customers through various channels, ensuring that their inquiries are handled efficiently and effectively. Your contributions will be crucial as Notion scales, helping to optimize processes and deliver a seamless customer experience. You will have the opportunity to sharpen your analytical and communication skills while interacting with a growing client base.
What we offer
Notion fosters a collaborative culture where in-person interaction is valued. Team members are required to work from the office on designated Anchor Days, promoting teamwork and collaboration. The estimated hourly rate for this role is between $53 and $63, annualized to a base salary range of $110,000 to $130,000 per year. You will be part of a dynamic team that is committed to delivering exceptional service and enhancing the customer experience.
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