Customer Operations • Entry-Level

Who you are

You are a detail-oriented individual with a passion for customer service and a desire to make a positive impact on customer experiences. You thrive in a collaborative environment and are eager to work with both internal and external customers to resolve billing inquiries and support accounts receivable functions. Your strong communication skills enable you to effectively convey information in English, both verbally and in writing, ensuring clarity and understanding in all interactions.

You understand the importance of meaningful connections in driving better business outcomes, and you are committed to delivering amazing service to every customer. You are adaptable and open to learning, ready to embrace the innovative culture at Nextiva, where customer obsession is at the core of the business.

What you'll do

As a Customer Care Billing Specialist at Nextiva, you will be responsible for handling various billing inquiries and supporting the accounts receivable processes. You will engage with customers to address their billing concerns, ensuring that their questions are answered promptly and accurately. Your role will involve collaborating with different teams to streamline billing operations and enhance the overall customer experience.

You will also assist in maintaining accurate billing records and documentation, contributing to the efficiency of the billing department. Your ability to communicate effectively will be crucial as you interact with customers and team members, fostering a positive environment that prioritizes customer satisfaction.

What we offer

Nextiva provides a dynamic work environment where you can grow your skills and advance your career in customer operations. You will be part of a global team that values innovation and collaboration, working together to redefine customer experiences. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to contribute to our mission of delivering amazing service.