Program Manager • Lead

Who you are

You have a proven track record in managing client services, particularly in the programmatic advertising space — your experience has equipped you with the skills to drive client retention and satisfaction effectively. As a player/coach, you excel in balancing your own responsibilities while guiding a team of Programmatic Services Managers, ensuring they also thrive in their roles. You understand the nuances of programmatic business and can leverage your expertise to enhance team performance and client outcomes.

Your leadership style is inclusive and empowering — you believe in creating an environment where team members feel valued and motivated to contribute their best. You are adept at fostering collaboration and communication within your team, ensuring that everyone is aligned with the company's goals and values. You are passionate about the adtech industry and are committed to delivering best-in-class services to clients.

What you'll do

In this role, you will be a key member of the Americas Client Services Team, focusing exclusively on the programmatic business. You will manage your own book of business while also overseeing a team of Programmatic Services Managers. Your primary goal will be to drive client retention and satisfaction by ensuring that your team delivers exceptional service and results. You will work closely with clients to understand their needs and provide tailored solutions that meet their objectives.

You will also be responsible for developing and implementing strategies that enhance the overall client experience — this includes identifying opportunities for improvement and ensuring that your team is equipped with the necessary tools and resources to succeed. You will lead by example, demonstrating best practices in client management and service delivery. Your role will involve regular communication with clients, providing updates on performance and addressing any concerns they may have.

What we offer

At Ogury, we pride ourselves on our inclusive culture and commitment to employee engagement. We offer a supportive work environment where you can bring your authentic self to work every day. You will have the opportunity to work with a diverse team of professionals who are passionate about changing the face of adtech. We provide competitive compensation and benefits, along with opportunities for professional growth and development within the company.