About Okta
Secure identity management from cloud to ground
Key Highlights
- Public company (NASDAQ: OKTA) - strong equity potential
- Over 1000 employees with significant growth trajectory
- $229.3 million raised in Series E funding
- Provides identity management solutions for cloud applications
Okta (NASDAQ: OKTA) is a leading identity management platform headquartered in The East Cut, San Francisco, CA. With over 1000 employees, Okta provides secure single sign-on solutions for organizations of all sizes, enabling seamless access to cloud applications. The company has raised $229.3 millio...
🎁 Benefits
Okta offers flexible work-from-home opportunities, comprehensive health and wellness benefits, and financial incentives including stock options. Emplo...
🌟 Culture
Okta fosters a culture focused on security and innovation, emphasizing the importance of identity management in today's digital landscape. The company...
Customer Operations • Entry-Level
Okta • San Francisco - On-Site
Skills & Technologies
Overview
Okta is hiring a Customer First Strategy and Operations Intern for Summer 2026 to gain hands-on experience in customer success and renewals operations. You'll work closely with cross-functional teams to analyze data and support initiatives that enhance operational efficiency.
Job Description
Who you are
You are a lifelong learner eager to gain hands-on experience in customer success and operations. You thrive in collaborative environments and are excited to work with cross-functional teams to drive business insights. You have a keen interest in sales process optimization and operational efficiency, and you are ready to contribute to a team that values diverse perspectives and experiences.
You possess strong analytical skills and are comfortable working with data to track key performance indicators (KPIs) and overall growth metrics. You are detail-oriented and enjoy documenting processes and creating playbooks that help streamline operations. Your ability to communicate effectively will help you collaborate with team members and contribute to the success of Okta's Customer Success Operations.
What you'll do
In this role, you will assist in maintaining the internal knowledge base and toolkits for Customer Success Managers (CSMs) and Technical Account Managers (TAMs). You will help build and optimize dashboards to track KPIs and support the management of Gainsight, enhancing the customer experience. You will shadow team members to document standard operating procedures (SOPs) for the Customer Success Operations department, ensuring that best practices are shared and implemented across the team.
You will gain exposure to various aspects of customer success and renewals strategy, working closely with different teams to analyze data and drive insights that inform operational improvements. Your contributions will play a vital role in enhancing Okta's go-to-market strategy and ensuring that customers receive the best possible support throughout their journey.
What we offer
At Okta, you will be part of a team that is dedicated to building a world where identity belongs to everyone. We celebrate diverse perspectives and experiences, and we encourage you to apply even if your experience doesn't match every requirement. You will have the opportunity to learn from experienced professionals in the field and gain valuable insights into the operations of a leading identity company. This internship will provide you with a solid foundation for your future career in operations and customer success.
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