About Decagon
Connecting top African developers with global opportunities
Key Highlights
- Headquartered in Glendale, Arizona, USA
- Employs over 500 top-tier software developers
- Focus on remote work with clients in fintech and SaaS
- Strong emphasis on professional development and learning
Decagon is a leading tech talent platform headquartered in Glendale, Arizona, specializing in connecting companies with the top 0.5% of software developers in Africa. With a focus on remote work, Decagon has successfully matched skilled engineers with clients across various industries, including fin...
🎁 Benefits
Decagon offers competitive salaries, equity options, flexible remote work arrangements, and generous PTO policies to support work-life balance. They a...
🌟 Culture
Decagon fosters a culture of excellence by prioritizing high-quality talent and ensuring that their developers are equipped with the latest tools and ...
Strategy & Operations • Senior
Overview
Decagon is hiring a Senior Director of Customer Strategy and Operations to lead the operationalization of their Customer organization. You'll work closely with various teams to enhance delivery quality and efficiency. This role requires a background in B2B SaaS or enterprise software.
Job Description
Who you are
You have a strong background in B2B SaaS, enterprise software, or AI-adjacent companies, with a proven track record of building operations functions from the ground up or scaling existing ones. Your experience includes leading teams and driving strategic initiatives that enhance customer outcomes and operational efficiency. You possess a winner's mindset and are committed to delivering excellence in every aspect of your work. You thrive in a fast-paced environment and are adept at collaborating with cross-functional teams to achieve shared goals.
What you'll do
As the Senior Director of Customer Strategy and Operations, you will own the strategy and operational cadence for Decagon's Customer organization. Your role will involve partnering closely with go-to-market, product, and engineering teams to implement operational rigor that supports the company's growth and customer satisfaction. You will be responsible for overseeing deployment execution and ensuring that the operational systems in place can scale effectively as the customer base expands. Your leadership will be crucial in driving the efficiency of customer operations and enhancing the overall customer experience.
What we offer
Decagon provides a comprehensive benefits package, including medical, dental, and vision coverage. We also offer a flexible vacation policy, allowing you to take the time you need to recharge. Our in-office culture is complemented by daily lunches, dinners, and snacks to keep you energized throughout the day. The compensation for this role ranges from $270K to $350K, along with equity options, reflecting our commitment to attracting top talent.
Interested in this role?
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