Support Engineer • Mid-Level

Who you are

You have a strong background in infrastructure support, particularly in managing technical environments that facilitate training and certification programs. Your experience with cloud platforms, especially AWS, allows you to design and maintain scalable resources effectively. You are detail-oriented and have a knack for troubleshooting issues that arise in complex environments, ensuring that both internal teams and external users receive the support they need.

You thrive in collaborative settings, working closely with cross-functional teams to enhance the learning experience for users. Your ability to communicate technical concepts clearly helps bridge the gap between technical and non-technical stakeholders. You are committed to continuous learning and improvement, always seeking ways to optimize processes and enhance the infrastructure you manage.

What you'll do

As an Infrastructure Support Engineer at Okta, you will play a crucial role in the Customer Acceleration team, focusing on the design, development, and management of technical learning environments. You will be responsible for creating and maintaining standardized multi-server and workstation images, leveraging AWS virtualization to ensure consistent and scalable resources for training, labs, and exams. Your expertise will be vital in leading the testing and validation of lab and exam environments, ensuring that new deployments, updates, and configurations function seamlessly.

You will collaborate with internal teams to identify infrastructure needs and implement solutions that enhance the overall user experience. Your role will involve troubleshooting and resolving issues that arise in the learning environments, providing timely support to both internal teams and external users. You will also contribute to the continuous improvement of the infrastructure, identifying opportunities for optimization and scalability.

What we offer

At Okta, we offer a dynamic work environment where your contributions directly impact our educational initiatives. You will have the opportunity to work with cutting-edge technologies and be part of a team that values diverse perspectives and experiences. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering a culture of growth and learning. Join us in building a world where identity belongs to everyone.