Customer Success Manager • Mid-Level

Who you are

You have a strong background in client management, ideally with experience in high-value markets. Your ability to cultivate and strengthen relationships with clients through consistent communication and rapport-building efforts sets you apart. You understand the importance of analyzing client behavior to identify unspoken needs and prepare key customer analysis reports. You are proactive in developing and implementing customer service processes and systems, ensuring that management rules and monitoring of key customer status are in place. You thrive in a collaborative environment, working closely with stakeholders across various departments to enhance the overall client experience.

Desirable

Experience in the crypto or financial services industry is a plus, as is familiarity with decentralized applications (dApps). You are comfortable using data analytics tools to derive insights from client interactions and improve service delivery. A background in sales or business development can also be beneficial in understanding client needs and driving engagement.

What you'll do

In this role, you will manage relationships with VIP clients in the local market, ensuring they receive exceptional service and support. You will be responsible for cultivating and strengthening these relationships through consistent communication and personalized engagement strategies. Your role will involve developing and implementing customer service processes that enhance the client experience and ensure satisfaction. You will analyze client behavior to identify their needs and prepare detailed reports that inform your strategies. Collaborating with stakeholders across the organization, you will work to expand OKX’s footprint in the local market and drive growth in high-value segments. You will also play a key role in shaping the VIP strategy, ensuring that it aligns with the overall business objectives of OKX.

What we offer

At OKX, you will be part of a dynamic team that is reshaping the future of crypto. We offer a supportive and diverse work environment where your contributions are valued. You will have the opportunity to work remotely, allowing for flexibility in your work-life balance. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset. Join us in our mission to provide millions with access to crypto trading and decentralized applications, and help us build long-term relationships with our influential clients.