Operations Manager • Mid-Level

Who you are

You have a strong background in operations management, ideally within the tech or crypto industry. Your experience includes overseeing support operations and ensuring high levels of user satisfaction. You are proactive and capable of navigating complex operational environments, making you a key player in reducing operational friction. Excellent communication skills are essential, as you will be collaborating with multiple teams to resolve issues efficiently. You understand the importance of user experience and are committed to improving it through effective operational strategies.

Desirable

Experience in the crypto or financial technology sector is a plus. Familiarity with customer support processes and tools will help you excel in this role. You are comfortable working in a fast-paced environment and can adapt to changing priorities. A passion for crypto and blockchain technology will enhance your ability to connect with users and understand their needs.

What you'll do

In this role, you will be responsible for strengthening day-to-day support operations at OKX Türkiye. You will work closely with the Customer Support, Product, Institution, VIP, and Growth teams to ensure fast, accurate, and seamless issue resolution. Your focus will be on improving user satisfaction and supporting the overall growth of high-value customer segments. You will analyze operational processes and identify areas for improvement, implementing strategies to enhance efficiency and effectiveness. Collaboration with cross-functional teams will be key, as you will need to communicate user feedback and operational challenges to ensure alignment across departments. You will also play a role in training and mentoring team members to foster a culture of excellence in customer support.

What we offer

At OKX, we believe in creating a rewarding and diverse environment for our employees. You will have the opportunity to work with a talented team that is passionate about reshaping the future through crypto. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a company that values innovation and collaboration, where your contributions will directly impact the user experience and the overall success of our operations. Join us in our mission to provide safe and reliable access to crypto trading and decentralized applications.