Senior Product Manager • Senior

Who you are

You have extensive experience in product management, particularly in developing strategies for high-net-worth individuals and institutional clients. Your background includes a strong focus on customer lifecycle management, ensuring that VIP programs are effectively planned and executed. You understand the nuances of creating personalized services that enhance customer retention and satisfaction.

You are adept at collaborating with cross-functional teams, including engineering and marketing, to deliver exceptional product experiences. Your analytical skills allow you to continuously optimize system functionalities, ensuring that the product line meets the evolving needs of VIP customers. You thrive in a fast-paced environment and are passionate about driving growth through innovative solutions.

What you'll do

In this role, you will own the day-to-day execution of VIP Growth & Operations, focusing on high-net-worth individual clients. You will be responsible for planning, launching, and iterating on VIP lifecycle programs to enhance customer engagement and retention. Your strategic vision will guide the overall product planning for the VIP product line, ensuring alignment with company goals.

You will work closely with various stakeholders to develop personalized service solutions that cater to the unique needs of VIP customers. Your role will involve analyzing customer feedback and data to inform product enhancements and drive continuous improvement. You will also lead initiatives aimed at increasing platform AUM (Assets Under Management) through targeted strategies and operational excellence.

What we offer

At OKX, you will be part of a dynamic team that is reshaping the future of crypto. We offer a collaborative and inclusive work environment where your contributions are valued. You will have the opportunity to work on innovative projects that have a significant impact on the crypto market. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.