About OpenAI
Empowering humanity through safe AI innovation
Key Highlights
- Headquartered in San Francisco, CA with 1,001+ employees
- $68.9 billion raised in funding from top investors
- Launched ChatGPT, gaining 1 million users in 5 days
- 20-week paid parental leave and unlimited PTO policy
OpenAI is a leading AI research and development platform headquartered in the Mission District of San Francisco, CA. With over 1,001 employees, OpenAI has raised $68.9 billion in funding and is known for its groundbreaking products like ChatGPT, which gained over 1 million users within just five day...
π Benefits
OpenAI offers flexible work hours and encourages unlimited paid time off, promoting at least 4 weeks of vacation per year. Employees enjoy comprehensi...
π Culture
OpenAI's culture is centered around its mission to ensure that AGI benefits all of humanity. The company values transparency and ethical consideration...
Overview
OpenAI is hiring a Senior Support Engineer to provide technical guidance and resolve complex issues for enterprise customers. You'll collaborate with product and engineering teams to enhance customer experience using OpenAI models. This role requires strong troubleshooting skills and experience in technical support.
Job Description
Who you are
You have a strong background in technical support, ideally with experience in AI or machine learning environments. You excel at troubleshooting complex issues and providing clear guidance to customers, ensuring they maximize the value of the solutions you support. Your communication skills are top-notch, allowing you to effectively collaborate with cross-functional teams, including engineering and product management. You thrive in a fast-paced environment and are comfortable working with strategic enterprise accounts, helping them navigate technical challenges. You are proactive in identifying potential issues and implementing solutions that enhance customer satisfaction. You understand the importance of automation in support operations and are eager to leverage AI technologies to improve efficiency.
What you'll do
As a Senior Support Engineer at OpenAI, you will be responsible for collaborating directly with our strategic enterprise accounts, providing them with the technical support they need to successfully implement our AI models. You will design and run operational processes to monitor customer usage and ensure a 24x7 response capability for critical issues. Your role will involve working closely with our Infrastructure and Engineering teams to address the most technically challenging problems faced by our customers. You will also contribute to the development of best practices for technical support, helping to shape the future of our support operations in the age of AI. Your insights will be invaluable in improving our service delivery and enhancing the overall customer experience.
What we offer
At OpenAI, we are committed to fostering a diverse and inclusive workplace where everyone can thrive. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a team that is at the forefront of AI technology, working on innovative solutions that have the potential to transform industries. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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