Support Engineer • Mid-Level

Who you are

You have a strong background in customer support and technical troubleshooting, ideally with experience in AI or technology products. You are dedicated to providing exceptional service and have a knack for resolving complex issues efficiently. Your communication skills are top-notch, allowing you to interact effectively with customers and internal teams alike. You thrive in a collaborative environment and are eager to contribute to building a pioneering support team in the AI space. You are adaptable and can handle novel, often undefined technical problems with a positive attitude. You understand the importance of customer feedback and are committed to improving the overall customer experience.

What you'll do

In this role, you will interact directly with customers through support tickets and Slack messages, troubleshooting complex issues and providing technical guidance. You will partner closely with cross-functional teams, including Sales, Technical Success, Product, and Engineering, to drive initiatives that reduce bugs and improve features. Your work will help elevate the customer experience and ensure industry-leading response times and service levels. You will also play a key role in scaling the support organization by improving operational processes and leveraging technology to enhance support capabilities. Your contributions will be vital in shaping the future of customer support in the AI industry.

What we offer

At OpenAI, you will be part of a mission-driven team that believes in the potential of artificial intelligence to solve global challenges. We offer a collaborative work environment where your ideas and contributions are valued. You will have opportunities for professional growth and development as we build the first post-AGI support team together. We are committed to providing reasonable accommodations to applicants with disabilities and fostering an inclusive workplace culture.