Customer Support • Entry-Level

Who you are

You have experience in customer service, cashier roles, sales, or hospitality — you understand the importance of creating a positive experience for members and are passionate about helping others. You thrive in environments where you can connect with people and listen to their needs, ensuring they feel valued and understood. Your ability to communicate effectively and empathetically is key to building strong relationships with our members.

What you'll do

As a Member Loyalty Representative, your primary responsibility is to provide exceptional service to our members. You will engage with them at various touchpoints, ensuring they have a rewarding experience with Oportun. You will listen to their concerns, answer their questions, and assist them in navigating our services. Your role is crucial in fostering a sense of belonging and loyalty among our members, as you will be their first point of contact with our organization.

What we offer

At Oportun, we offer a supportive and inclusive work environment where you can grow your skills and advance your career. We value diversity and encourage all team members to share their perspectives. You will be part of a mission-driven organization that is dedicated to helping members achieve their financial goals. We provide comprehensive training and resources to ensure you succeed in your role and contribute to our mission of delivering affordable credit to those in need.