Customer Support • Entry-Level

Who you are

You have experience in customer service, cashier, sales, or hospitality — you understand the importance of creating a positive experience for members and are passionate about helping others. Your bilingual skills in English and Spanish allow you to connect with a diverse range of members, ensuring that everyone feels valued and understood. You thrive in a team environment and are eager to contribute to a culture of inclusivity and support.

You are a great listener and communicator — you enjoy engaging with people and are skilled at addressing their needs and concerns. Your ability to empathize with members helps you build strong relationships and foster loyalty. You are adaptable and can handle various situations with professionalism and grace, ensuring that each interaction leaves a positive impression.

What you'll do

As a Member Loyalty Representative at Oportun, you will be the first point of contact for our members, assisting them with their inquiries and providing exceptional service. You will create a welcoming environment for members, ensuring they feel comfortable and supported throughout their interactions with us. Your role will involve actively listening to members' needs, answering questions, and guiding them through our services.

You will work closely with your team to ensure that all members receive consistent and high-quality service. Your contributions will help Oportun fulfill its mission of delivering affordable credit to those left out of the financial mainstream. You will participate in training sessions to enhance your skills and knowledge about our products and services, enabling you to provide accurate information and support to our members.

What we offer

At Oportun, you will be part of a mission-driven organization that values diversity, equity, and inclusion. We offer a supportive work environment where you can grow your skills and advance your career. You will have the opportunity to make a meaningful impact on the lives of our members by helping them achieve their financial goals. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to contribute to our mission.