Customer Support • Entry-Level

Who you are

You have experience in customer service, cashier, sales, or hospitality — you understand the importance of creating a positive experience for members and are passionate about helping others. You are bilingual in English and Spanish, allowing you to connect with a diverse range of members and provide exceptional service. You thrive in a team-oriented environment and are committed to fostering an inclusive culture where everyone feels valued and heard.

You possess strong communication skills — you can listen actively and respond empathetically to member inquiries. You are adaptable and can handle various situations with professionalism and grace. You are motivated by the mission of helping others achieve their financial goals and are eager to contribute to a team that makes a difference in the community.

What you'll do

As a Member Loyalty Representative, you will be the first point of contact for our members, assisting them with their inquiries and providing information about our services. You will create a welcoming atmosphere, ensuring that each member feels valued and understood. Your role will involve listening to member needs, addressing concerns, and providing solutions that align with their financial goals.

You will work closely with your team to ensure that all member interactions are handled efficiently and effectively. You will participate in training sessions to enhance your skills and knowledge about our products and services, enabling you to provide the best possible support. You will also contribute to team meetings, sharing insights and feedback to improve our member service processes.

What we offer

At Oportun, we offer a supportive work environment where you can grow your career while making a positive impact on our members' lives. We celebrate diversity and inclusion, ensuring that all employees feel a sense of belonging. You will have access to ongoing training and development opportunities to enhance your skills and advance your career within the company. We believe in recognizing and rewarding hard work, and we are committed to providing our employees with the resources they need to succeed.