About OPSWAT
Cybersecurity solutions for critical infrastructure protection
Key Highlights
- 98% of U.S. nuclear power facilities trust OPSWAT
- Headquartered in Tampa, Florida
- Over 1,000 global customers across various sectors
- Products include MetaDefender and OESIS Framework
OPSWAT, headquartered in Tampa, Florida, specializes in cybersecurity solutions for critical infrastructure, including the protection of 98% of U.S. nuclear power facilities. Their products, such as MetaDefender and OESIS Framework, focus on malware prevention and secure data transfer, ensuring comp...
🎁 Benefits
Employees enjoy competitive salaries, comprehensive health benefits, a flexible remote work policy, and generous PTO. OPSWAT also offers equity option...
🌟 Culture
OPSWAT fosters a culture of security and innovation, emphasizing the importance of protecting critical infrastructure. The company values transparency...
It Support • Entry-Level
Skills & Technologies
Overview
OPSWAT is seeking an L1/L2 Global Service Desk Analyst to provide IT support for over 1,000 users worldwide. You'll work with Microsoft 365 and Jira to manage incidents and service requests. This position is ideal for entry-level candidates looking to grow in IT support.
Job Description
Who you are
You are an entry-level IT professional eager to support a global user base of over 1,000 employees. You have a foundational understanding of IT service management and ITIL best practices, and you are ready to act as the first point of contact for IT incidents and service requests. Your strong focus on service quality and customer experience sets you apart as a candidate who values user satisfaction.
You are familiar with Microsoft 365 services and have experience with ticketing systems like Jira. You understand the importance of logging, categorizing, prioritizing, escalating, and resolving incidents efficiently. Your ability to communicate effectively with users and provide hands-on support across end-user systems is a key strength.
What you'll do
In this role, you will be part of a centralized Global Service Desk, providing L1/L2 IT support to users worldwide. You will handle incidents and service requests, ensuring that all issues are logged and tracked in Jira Service Management. Your responsibilities will include troubleshooting technical issues, assisting with identity and access management, and providing support for Microsoft 365 services.
You will work closely with IT leaders and gain exposure to the technical operations of a large organization dedicated to cybersecurity. Your role will involve collaborating with team members to improve service delivery and enhance the overall user experience. You will also participate in ongoing training and development opportunities to expand your technical skills and knowledge.
What we offer
At OPSWAT, you will be part of a mission-driven organization that plays a crucial role in protecting critical infrastructure. We offer a supportive work environment where you can grow your career in IT support. You will have the opportunity to work with cutting-edge technology and contribute to the security of complex networks. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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