Site Reliability Engineer • Senior

Who you are

You have solid programming experience, particularly with Python (Django and AsyncIO) and/or Java (Spring Boot), which allows you to contribute effectively to service codebases and enhance production services. Your experience in maintaining an observability tools suite, specifically LGTM - Loki, Grafana, Tempo, and Mimir, equips you to manage the observability stack efficiently. You possess strong experience with AWS and Kubernetes, ensuring that production applications run smoothly and reliably.

Your proficiency in working with relational databases, particularly PostgreSQL, and messaging systems such as RabbitMQ, NATS, or Kafka, enables you to handle data flow and communication effectively within the system. As an experienced on-call SRE engineer, you understand the importance of incident management processes and tools, and you are committed to minimizing downtime for customers.

You enjoy collaborating with product engineers to foster SRE principles within the R&D organization, and you are eager to mentor both the SRE team and product engineers. Your proactive approach to preventing incidents and resolving performance bottlenecks is a key asset in maintaining service resiliency.

Desirable

Experience with additional programming languages or tools is a plus, as is familiarity with CI/CD pipelines and infrastructure as code practices. You thrive in environments where you can influence processes and contribute to the overall reliability of services.

What you'll do

In this role, you will own and influence the incident management process end-to-end, ensuring that incidents are managed effectively and efficiently. You will maintain and evolve the on-prem observability stack, keeping production applications running smoothly by participating in the on-call rotation. Your contributions will include developing automations and tools to support platform reliability, which will be crucial in enhancing the overall performance of production services.

You will collaborate closely with product engineers to implement SRE principles, fostering a culture of reliability and resilience within the team. Your role will also involve mentoring junior engineers, sharing your knowledge and expertise to help them grow in their careers. By actively contributing to service codebases, you will help prevent incidents and resolve performance bottlenecks, ensuring that customers receive a reliable service with minimal downtime.

What we offer

PandaDoc offers a dynamic work environment where you can make a significant impact on the reliability of our services. We value collaboration and encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to provide exceptional service to our customers while working with cutting-edge technologies in a supportive and innovative team.

We provide competitive compensation and benefits, along with opportunities for professional growth and development. As part of our team, you will have the chance to work on exciting projects that challenge your skills and expand your knowledge in the field of Site Reliability Engineering.