Site Reliability Engineer • Senior

Who you are

You have solid programming experience, particularly with Python (Django and AsyncIO) and/or Java (Spring Boot). Your background includes maintaining an observability tools suite, specifically LGTM - Loki, Grafana, Tempo, and Mimir. You have strong experience in developing and maintaining Python services in production environments, and you are an experienced on-call SRE engineer who understands the importance of reliability in production systems.

You possess a deep understanding of AWS and Kubernetes, which are essential for managing cloud infrastructure and ensuring service availability. Your proficiency in working with relational databases, particularly PostgreSQL, and messaging systems such as RabbitMQ, NATS, and Kafka, allows you to effectively handle data flow and communication between services. You are passionate about driving efforts in observability, incident management, and capacity planning, ensuring that production applications run smoothly.

Desirable

Experience with additional programming languages or frameworks is a plus, as is familiarity with other observability tools or cloud platforms. You enjoy mentoring others and fostering SRE principles within the R&D organization, contributing to a culture of reliability and performance.

What you'll do

In this role, you will own and influence the incident management process end-to-end, ensuring that incidents are handled efficiently and effectively. You will maintain and evolve the on-prem observability stack, keeping production applications running smoothly by participating in the on-call rotation. Your contributions will include developing automations and tools to support platform reliability, as well as collaborating with product engineers to integrate SRE principles into the development process.

You will actively contribute to service codebases, focusing on performance and resiliency to proactively prevent incidents and resolve any performance bottlenecks. Your role will require you to be a mentor for the SRE team or product engineers, sharing your knowledge and experience to help others grow in their roles. You will also be involved in capacity planning, ensuring that the infrastructure can handle the demands placed upon it as the company scales.

What we offer

PandaDoc offers a collaborative and innovative work environment where you can make a significant impact on the reliability of our services. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in our mission to provide a reliable service to our customers and help shape the future of document automation.